Article
Decision-Making in Marketing and Advertising Under Uncertainty
In the past, I judged my decisions by their outcomes. Over time, I recognised that many choices I once deemed "bad" only had unfavourable consequences. Today, I realise that what truly matters in a decision is not its outcome but its optimality given the circumstances and available information, or, more accurately, how closely it approximates the optimal decision.
Decision-making in marketing and advertising
How should we approach decision-making in marketing and advertising, especially under uncertainty? Can a decision with a negative outcome be more optimal than one with a positive outcome? Yes.
During my experience in decision-making in marketing and optimising budgets for online advertising, I have discovered that specific days within seasonal campaigns present exceptional opportunities. However, capitalising on these opportunities requires embracing a higher level of risk than on ordinary days. It is impossible to rely on data from the previous day with certainty, and waiting a few hours for data on a given day means the irreversible loss of many opportunities.
Without divulging sensitive details, the essential lesson I have gathered is that accepting a higher level of risk in these cases is advisable. Rather than fixating on individual situations, I focus on a 70% probability of a positive outcome in these cases. With this probability in mind, each decision of this type can be considered suitable, regardless of the impact of a single decision. What is important here is the high probability that the profit of decisions with a positive effect will cover the losses.
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Summary
Common questions on this article's topic
Should a decision be judged by its outcome or by its quality?
What is the Weak Law of Large Numbers and how does it apply to business decisions?
How should you make decisions in marketing when data is incomplete?
What does it mean to be process-oriented rather than result-oriented?
Can a decision with a negative outcome still be the right decision?
Why do most people struggle with decision-making under uncertainty?
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